Our team works as quickly as possible to get your order shipped once you place your order. Once an order is placed, we are not able to change delivery addresses or hold orders.

If you need to change your delivery address or hold the shipment, please feel free to manage your delivery through the courier's website.

Our team works as quickly as possible to get your order shipped once you place your order.
Once an order is placed, we are not able to cancel or change orders.

Tracking information is sent via text message or email once your order has shipped, but you can also track your order progress HERE

Get peace of mind with the NOMATIC Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit.You can file a claim for your order here

Sometimes carriers may accidentally mark a shipment as delivered, even though you haven't received your shipment yet. In this case, allow 24 additional hours for the order to be delivered. Packages may say delivered up to 2 hours prior to arrival. If within 24 hours you still haven't received your order,please file a lost shipment claim here.

For products purchased through an approved NOMATIC dealer, we offer a lifetime warranty as long as the products are registered within 30 days of purchase.

You can register your product by clicking HERE

It can take 1-3 business days to process orders regardless of the shipping method selected at checkout. During holiday sales and promotions, orders may take up to 3-5 business days for our warehouse to process and ship your order.

If you are shipping to a country outside of the US, you may be charged customs fees. These fees are not calculated at checkout and customers are responsible for all customs, VAT, duty, and tax fees.

We ship to almost every country in the world except for the following countries:

Afghanistan,Argentina, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brazil, Brunei, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Cuba, Fiji, French Polynesia, Georgia, Greenland, Guadeloupe, Guatemala, Hong Kong SAR, China, India, Iran, Iraq, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macao SAR China, Madagascar, Mongolia, Myanmar (Burma), Norfolk Island, Oman, Pakistan, Peru, Qatar, Russia, Saudi Arabia, Sri Lanka, Syria, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, Yemen and All European Countries included here - Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

Unfortunately, due to a trademark issue, we are no longer able to sell our products in Europe under the NOMATIC brand name. So we created our new European brand, GOMATIC. It's the same great products with a brand new name.

For questions about GOMATIC, please reach out to info@gomatic.co.uk

You can start your return or exchange claim here: Return & Exchange Portal

NOMATIC is happy to accept returns or exchanges for your soft-goods 30 days after it is received for any reason.

Must have: Proof of Purchase, Packaging, and Hang Tags Intact

Please note: All returns are subject to a one-time shipping and handling fee 

** FINAL SALE soft goods are not eligible for return or exchange.
** Gift Card purchases are final sale and not eligible for return or exchange.

** International orders are not eligible for exchange
** International customers may return an order but NOMATIC is not able to provide a label and is not responsible for any shipping costs or customer fees incurred.

All Purchases made between November 1st and December 31st will be eligible for return or exchange until January 31st.

We stand by the quality of our products with a manufacturer's lifetime warranty against defects in materials and workmanship. To view our full warranty policy, please CLICK HERE

If you have experienced an issue with your nomatic product that is covered by our lifetime warranty, you can file a warranty claim with the following pages.

For items ordered directly from NOMATIC.COM, please click HERE

For orders purchased from an authorized dealer other than NOMATIC.COM, please click HERE

You can view our full warranty policy HERE